Frequently Asked Questions

How Long Will I Have To Wait For My Order To Be Delivered?
 
We state an estimated delivery time of approximately 3-5 working days for deliveries in the UK, as per Royal Mail's guidelines. Please be aware that orders placed over the weekend will be dispatched on the following Monday. We hope you can appreciate we cannot be held responsible for the operations of a third party supplier.
 
International Orders:
 
All our international orders are sent via the Royal Mail's Parcel Force operation. Depending on which country we are sending the package to, you should expect to receive your order usually within 7-14 days. We hope you can appreciate we cannot be held responsible for the operations of a third party supplier.
 
What Happens If An Item I Ordered Is Currently Out Of Stock?
 
This only happens on a very rare occasion thanks to our extensive stock holdings and our daily deliveries from our suppliers. If an item is out of stock we will contact you to check if you would like an alternative product or inform you how long it will be until the item is back in stock. This gives you the opportunity to decided whether to wait for the product to be back in stock or replace the item with an alternative.
 
How Much Will I Have To Pay For Delivery?

Our website uses a dynamic pricing matrix to calculate your shipping costs depending on the size of your basket, the weight of the items and the shipping address. We recommend that you add all the items you wish to purchase to your basket and then proceed to the payment pages where the system will provide you with the shipping costs for your order. 

As a guide, for smaller orders our shipping rates start from

UK Orders: FREE SHIPPING for orders over £20, £2.95 for smaller orders. 

European Orders: From £12.95 

Worldwide Orders: From £19.95
  
How Do I Pay For My Order?
 
Once you have added the items you require to the shopping cart you have the option of paying with all major credit and debit cards including American Express. All our transactions are processed securely via our online payment platform, and we also offer the option to pay via the World's leading payment gateway, PayPal. This provides you with maximum security for all your payments on our website.